According to Qatar Labour Law, expatriate workers are entitled to receive their salaries and end-of-service gratuity from the employer. In case of delay or refusal to pay the salary or gratuity, the worker must file a complaint against the employer or the establishment.

If the employer delays or denies the gratuity payment without a valid legal reason, you (as a worker) must register a labour complaint. To complete the complaint procedures, you can access the Ministry of Labour (MOL) website or visit one of the Ministry's service centers near your location.

How to File a Complaint for Delay or Denial of Gratuity Payment

There are two ways to file a complaint against an employer or establishment for delaying or denying gratuity in Qatar. As an expat worker, you can file a labour complaint either online or in-person, as you prefer.

1. Filing a Labour Complaint Online in Qatar
2. Filing a Labour Complaint In-Person (Offline) in Qatar

How to File a Labour Complaint Online in Qatar

Step 1: Access the Unified Platform for Labour Complaints
Click here to enter the Unified Platform for Labour Complaints of the Ministry of Labour.

Step 2: Login using QID/Visa Number and Mobile Number
If the option to select user type appears, choose "Individuals". Then, log in to the complaint portal using your Qatari ID number and your registered mobile number. To complete the login process, you will need to verify your mobile number via a verification code (OTP).

Step 3: Select "Submit a New Complaint"
After successfully logging in, find and click on the "Submit a New Complaint" option to proceed.

Step 4: Select Complaint Type
Now you must choose the complaint type from the list. If you want to file a labour complaint against the employer, select "Private Sector Establishment Workers (Qatari/Non-Qatari) filing a case against their establishment" and click "Next".

Step 5: Provide Employer Information
Select the employer/company name and their QID, Establishment ID, or Visa Number. Afterward, check the box to keep the complaint private, or leave it unchecked if you wish to file the complaint openly.

Step 6: Choose Demand Type and Write Comments
Now, you need to select the "Demand Type". If you have an issue related to wages/salary or end-of-service gratuity, select the relevant available option and write your comments to explain your problem in simple words.

Step 7: Upload Documents and Click "Next"
Upload the required documents that support your complaint against the employer regarding the delay or denial of gratuity after the termination of the employment contract.

Step 8: Provide Employee Info
You must provide your personal and professional details in the Employee Info section. You can add an additional mobile number and email address alongside your previously registered data.

Step 9: Review Complaint Details and Submit
Finally, click on "Review Complaint Details" and ensure all the information provided is accurate. Then, click "Submit" to proceed.

How to File a Complaint In-Person at the Ministry of Labour

1. Click here to find the nearest Ministry of Labour (MOL) service center in Qatar.
2. Check the map and choose the service center closest to your location.
3. Note down the address and phone number of the nearest MOL service center.
4. Visit the Ministry of Labour (MOL) service center during official working hours.
5. Go to the complaints desk and request a Labour Complaint Form.
6. Fill out the form with the required data and attach the necessary documents.
7. Submit the complaint form and leave the service center.

What Happens After Filing the Complaint?

Once you submit a labour complaint to the Ministry of Labour, the Ministry will review your complaint and take action against the employer within the next 3-4 days. The Ministry will order the employer to settle your end-of-service gratuity entitlements as soon as possible.

If the employer continues to withhold the gratuity, the Ministry will take legal action, such as freezing the employer's/company's bank account, blocking new financial transactions, and referring the case to the Labour Court.

Qatar Labour Complaint Form

Click here to download the Labour Complaint Form.

The Ministry of Labour provides this form in PDF format via its electronic portal, and it must be submitted in the approved format of the Ministry.

Does the Employer Have the Right to Refuse or Delay Gratuity?

In Case of Refusal: Yes, if the worker has breached the employment contract or violated professional ethics, provided that evidence is presented to the Ministry. Otherwise, the worker's rights cannot be denied.

In Case of Delay: Yes, for temporary administrative reasons (such as the absence of HR), provided the worker is informed of a specific date for payment. If the delay is without a valid reason, the worker has the right to file an immediate complaint.

Ministry of Labour (MOL) Helpline

You can contact the Ministry through the following channels:

• MOL Hotline: 16505 - 44068979
• Support Email: info@adlsa.gov.qa

Conclusion

Employers are obligated to pay salaries on time and end-of-service gratuity upon contract termination. In case of non-compliance, taking the initiative to file a complaint is the most appropriate legal solution. We have explained how to file a complaint online and in-person.

Frequently Asked Questions (FAQ)

Where do I file a complaint for non-payment of gratuity in Qatar?
Complaints can be filed via the Ministry of Labour's electronic platform or by visiting one of the service centers.

How long does it take to process a gratuity complaint?
The complaint is usually reviewed within 3-4 working days, and the employer is contacted.

Is it required to attach documents when filing a complaint?
Yes, it is preferable to attach the employment contract, salary slips, and any document proving the entitlement to the gratuity.